AIRWAY DELIVERY : A NEW BUSINESS OPPORTUNITY PLAN ON IT INFRASTRUCTURE INCLUDING APPS, WEBSITES AND MANAGEMENT INFORMATION SYSTEMS.

Assignment Taken

PLAN ON IT INFRASTRUCTURE INCLUDING APPS, WEBSITES AND MANAGEMENT INFORMATION SYSTEMS.

Case Understanding

We are a courier service provider company, we having branches all over india and delivers to most pin-codes. As per our next step for business advancement, the company's board has decided to venture into 'hyper local delivery space' and want to conduct local delivery through drones and we have access to all necessary permissions.our team was successful in testing deliveries. Exploring the concepts of courier services few initial deliveries were experimented such as food, pharma & internal local deliveries with a hope in exploring more business areas for cost-effective cargo deliveries. As a proof of concept we received valuable feedback by initial users in terms of time saving and displacement via traffic free innovations in spite of today's busy city roads. Initially the company has decided to start this venture as "short range drone based services" accordingly company intended for building an end-to-end drone operations & management platform through which a rapid scaling of business can be achieved. Inspired by the radical innovation in this sector, our company wants drone services to add value to end users and as it is an extension of company's current services portfolios. Efficient management of services in the field is required with effective coordination and motivation, customer-focused employees. However, even the most committed workers cannot ensure optimal service processes if they have to handle manual work on each step of service delivery. For this reason, we decided to implement field service management web and mobile applications, to bring benefits to managers, dispatchers and technicians in the field, and completely digitize service processes.

BCS Solution Summary

BCS solutions summary Airway Delivery- it infrastructure & management information system involves apps, software and websites were combine to facilitate successful service delivery. Digital transformation or digitalization integrated into every aspect of the society, including businesses, government, healthcare, mass media, science, etc. It became a driver for companies’ internal operations and external activities. Business digitalizing as a global phenomenon provokes fundamental changes in how companies operate and how they deliver value to their customers. Moreover, it can have a great impact on customer satisfaction ratings, which is an essential part of a well-developed and innovative business. The increasing investment by businesses in digital initiatives are dictated by the customers who expect services and products delivered to be fast and efficient.

Solution

Solutions-
We plan to implement the following it infrastructures:
Infrastructure-as-a-service (IaaS) and 
Platforms-as-a-service (PaaS)
IaaS delivers fundamental compute, network, and storage resources to consumers on- demand, over the internet, and on a pay-as-you-go basis. 
PaaS provides customers a complete platforms- hardware, software, and infrastructure – for developing , running, and managing apllications without cost, complexity, and inflexibility of building and maintaining the platform on-premises. It increases the speed of development on a ready-to-use platforms to deploy applications.

Hybrid cloud & multi-cloud
We use hybrid cloud it helps in computing environment that connects a company’s on-premises private cloud services and third party public cloud into single, flexible infrastructure for running the organizations apllications workload. Technical and business objectives are fullfilled more effectively and cost-efficiently than could be with public or private cloud alone. 
For storage- by using clouds the possibility of storing our files and accessing ,storing and retrieving them from any web-enabled interface. At any time and any  place , we have high availability, speed , scalability and security for our environment. Data is stored in virtualized pools of storage hosted by a third based on the customer specification requirements.

Drone fleet management software
Drone delivery requires an advanced fleet management software; it helps plan & execute short & long-range flights with live tracking and drone control over 4G/LTE/5G.

Mobile field service tracking
Task execution by field service staff should adhere to the plans. Real-time tracking helps you control each task’s status and react when needed. With field service scheduling software and GPS integration, you are tracking where your remote workers are, when they are available, and what problems arise. When cancellations or delays occur, you can use the easy rescheduling option to manage the changes and maintain a high level of service quality.
 
Service and experience management
Leverage the skills and tools needed to more effectively manage your cloud estate and drive new levels of employee experience.
 
Mobile workforce management software-
Managing a mobile workforce requires the smooth flow of information between dispatchers and technicians in the field. Field staff need to have access to the right information at the right time to manage tasks and satisfy customers. If a service visit is to be efficient, the field service professional needs important details about the task and the customer. The dispatcher is responsible for providing information and controlling the service delivery process. To ensure high-quality customer experience in the long term, there is also a need to keep repair history and documentation, enabling the resolution of future issues. You can achieve it, thanks to our mobile workforce management software.
 
Mobile workforce management app-
Field service management mobile app enables technicians to access work order data, no matter where they are. The app, available on android and ios, fully supports communication between members of the field service team. With offline synchronization capabilities, fsm mobile app facilitates gathering mobile signatures, adding technicians’ comments about tasks, and creating completion reports that may be sent to the customer automatically.

Service desk
Available 24/7, service desk is a multichannel (and multilingual) single point of contact with highly-experienced it specialists. Providing full support for end-users, it is responsible for ticket management, reporting (in accordance with sla), as well as finding - and solving - root causes of any issues related to the infrastructure.
Our service desk is all about delivering the right support and top customer experience. Plus, it will help you minimize the costs resulting from forced office downtimes, giving you full cost transparency regarding its operations.

Smart field management app
Some products such as may be ordered together with a service, manually managing and planning service visits while receiving incoming orders, while having many customer addresses, can be ineffective and extremely costly. By ensuring installation at a convenient time. Field service management in retail can be supported with the airway delivery’s field system management (sfm) app, enabling easy scheduling of service visits and providing the option of a customer portal via which visit dates and times can be changed. The app can also be integrated with POs and ERP to ensure one view of the most crucial details.

Conclusion

Conclusion- Airway delivery- it infrastructure & management information system involves then optimization of hardwares and softwares and also numerous processes that combine to facilitate successful service delivery.the techniques & tools presented above can help organizations to achieve a great level of service processes. By using clouds the possibility of storing our files and accessing ,storing and retrieving them from any web-enabled interface. At any time and any place , we have high availability, speed , scalability and security for our environment. Even one well-implemented solution can lead to great improvement.the applied solutions will help the company to improve customer satisfaction and service efficiency on several levels. The most appreciated result is the reduction of manual work, which translates into faster service delivery. With the implemented solution, the services are also delivered within the set location. The company can ensure 90% of delivery while the for this type of service in given time.the implemented field service management software fully automates and truly streamlines our service delivery process.this tool enabled our organization to achieve better kpis, both operational and strategic. Decreasing our mean service time and providing it within the framework, these will definitely improve the relationship with customers. These changes could take place throughout the analysis and implementation process, underpinned by their experience in the iot industry, applied with appropriate modules, configured the service workflows, and modernized the quality and productivity of the service. Beside the quantitative results, the company and their clients also benefit from the quality of the provided service. Customers receive updates via email, calls and text messages about service visits and their allocated technician’s location. The mobile app enables managers and dispatchers to control the quality of the technicians’ work. As a result, workers are motivated to follow the procedures and ensure the expected quality of service. In short, having access to a broad set of options and tools that can be tailored and deployed selectively to meet the business and market needs of a given organization.

Attached File Details

View Attachment file (AIRWAYS COURIER SERVICES.pptx)

Video

https://youtu.be/704YcfYqHaU