Human Resource Management Planning – Airway Delivery

Assignment Taken

Human Resource Management Planning – Airway Delivery

Case Understanding

Airway Delivery Business • Hyperlocal Delivery Space – local delivery through drones ie a service driven company • Short Range Drone Based Services Objective : Build an end to end Drone Operations and Management Platform through which a rapid scaling of business can be achieved Goals : • To achieve breakeven within the first year of the operations • To become market leader in Innovation • Brand establishment Challenges for Human Resource Department Focus Industries : Business areas where cost-effective cargo deliveries including Food Delivery, Pharma Chains, and internal local deliveries etc. USP • Cost – effective optimization of Delivery Time • End-to-End Value Service to Customers Current Available HR Resources (refer attachment)

BCS Solution Summary

The solution will encapsulate the deployed organizational structure, design of the talent pipeline for the company, training ( of existing and to-be employees), overview of hiring plan of new personnel basis demand of relevant skills, running learning and development programs for different nature of skillsets and throughout the hierarchy of the organization, performance management system and forming a basis for the retention strategy. • Addition of division to the current organizational structure • Training of employees • Division of Tasks : Workforce planning & effectiveness activities by scheduling & assigning employees, data statistical analysis & following up on work results. • Special Focus on Client Relationship Management & Welfare activities to constantly translate the business requirements of clients into effective HR practices and delivering people solution. • Employer Branding will be done with respect to achieving the objective of brand establishment. It will also support in highlighting the goodwill of service business, boost employee engagement and foster a good work culture. • The company will focus on R&D for product innovation (for further expansion), marketing for extending reach and brand building, world-class IT infrastructure for coping up with digital disruption, employee friendly productive HR policy. • Motivation of Employees : Building Performance Appraisal and Reward Management System Also, an HR Management Dashboard will be created to monitor the effective and efficient management.

Solution

1. Organizational Structure of Airway Delivery Business ( after adding Drone Business)

The organizational structure with respect to the new Drone Business Division will be having a 3 level hierarchy :

 

1. The General Manager – roles and responsibilities

 

• Develop robust processes & policies
• Identify, deliver operational cost reduction & cost avoidance initiative
• Ensure targets are achieved
• Ensure Coordination among functional heads
• Ensure alignment of goals and strategies of the functional department
• Capacity & planning ahead accordingly
• Implementing new processes and procedures
• Initiative Planning and Building Collaborative strategies for business expansion

 

1. The Functional Managers

• Marketing Head
• Finance Head
• HR Head
• IT and Analytics Head
• Software Development Team

 

1. The Operational Team

The operational team will consist of :

• Drone Operators
• Support Staff

 

 

2. Hiring and Training Manual

 

 

Hiring

• External Sources

Further requirement for drone pilots will be met via LinkedIn jobs, can be sourced from Drone Pilot institutes, Recommendation of existing employees, E-recruiting platforms

 

• Internal Sources

Transfer and Promotion can be used for internal hiring. As the business will grow, trained individuals from one location can be internally hired at relatively new locations.

 

Training

• Collaborating with Learning and Development Platforms like MOOC, EdX, Coursera etc.
• Refer to the Drone Logistics Ecosystem which is a virtual network of companies, universities, government agencies, and investors to stimulate innovation, collaboration and standardization in the Drone logistic industry.
• Video Tutorials for Drone Pilots to make them understand end-to-end operations and minimize risk and ensure safety
• AR – VR Training to drone operators to give them a simulated environment to operate drones
• Visit to Pilot Schools like Indian Institute of Drone and Indian Academy of Drones to make them realise the importance of their skills
• Movie and Video sessions to make them realise the future of Drone Industry and how they are working in a game-changer industry

 

 

 

 

 

 

3. Client Relationship Management

 

The 5 Cs of CRM for Drones”:

 

• Concise “Go/No-Go” criteria.
• Clear responsibilities and roles.
• Common language for standard and emergency procedures.
• Cross-check that gets everyone monitoring standard operations
• Checklists with cross-talk during operations with negatives and affirmatives.

 

4. Employer Branding

 

• Share Employee Testimonials
• Collaborate with AI and tech driven events in business conferences
• Managing employer review sites such as Glassdoor
• Creating and promoting attractive job descriptions and job ads
• Creating and managing advanced profiles on job boards such as Indeed and Monster
• Carry Out Events using drones to amaze the End User

 

1. Performance Appraisal & Reward Management System

 

1. HR Management Dashboard

Conclusion

Achievement of the following goals is expected via implementation of above-stated solution : 1) Bridged demand supply gap of skillsets 2) Efficiently trained workforce 3) Healthy Relationships with the Clients 4) Training Module to guide employees and the management 5) Collaboration with Learning and Development Platforms 6) Retention of positive and motivated employees

Attached File Details

View Attachment file (Airway Delivery Business Organisational Structure.png) View Attachment file (AR VR Drone training.jpg) View Attachment file (Current Available HR Resources.png) View Attachment file (HR Dashboard.png)