Airway Delivery: A New Business Opportunity

Assignment Taken

HR Recruitment and Training Plan

Case Understanding

The solution consists of two parts: one is a hiring plan to hire managers and technicians, and the second is a training and development programme. Because we are a start-up, we are only hiring a small number of employees at first, but we are committed to hiring the best employees who demonstrate integrity and excellence at work. Hiring a good employee is beneficial to the company's growth. HR management recruiting, warehouse manager, Sales & Marketing manager, Information technologist, Accountant/cashier, Client service executive, Drone delivery operators are just a few of the procedures involved in hiring. When someone joins our organisation, we will offer them with an orientation session in which we will explain our company's culture and work policies. For new employees, the training and development programme is required. Employees go through the entire training programme. We came up with more possibilities for the retention plan because in today's corporate world, everyone is changing jobs more frequently. Employee of the month awards are given out by the company, and all employees are covered by medical and accident insurance.

BCS Solution Summary

The solution is divided into two categories- • Recruitment of people for different roles required for Airway Delivery’s new plan “Hyper Local Delivery Space” and training of the staff. We are looking for some highly qualified employees with high problem skills and for that we would also reach out to the people who already have a well-paying job since not every A-level candidate is actively searching for a job opportunity. Hiring involves different steps like providing a clear job description, hunting for potential candidates, testing through various processes, hiring proposal etc. Our Company is mainly looking for Data Analyst, HR Manager, Warehouse Manager, Sales and Marketing Manager, IT Analyst, Client Service Provider, Cashier, and a Drone Operator. • Training of the employees which will involve an interactive orientation program which will highlight the Company’s aim, vision and mission, work culture description of the “Hyper Local Delivery Space” initiative. The Company will consist of a small number of teams each headed by an HR. Since this drone delivery is a new initiative by the Company, we are going with the recruitment and training of a small number of quality employees. The Company is aiming to provide accident and medical insurance to the employees and free delivery services to the families of the employees.

Solution

RECRUITMENT

The roles and responsibilities of various job profiles required for the recruitment process are described below-

1. DATA ANALYST

• Using self-operating tools to extract data which can be used for the Company’s planning processes
• Fixing coding errors and eliminating corrupted data
• Filtering of the relevant data from various publishes and reports useful for the Company’s growth
• Using various tools to identify the patterns, trends in data sets which could be useful for prediction purposes
• Working with programmers, management heads and engineers to find the improvement in processes, work on the modifications part

 

1. HUMAN RESOURCES MANAGER

• Planning and achieving organizational objectives by engaging in finding out, preparing and executing business objectives with the Executives at top hierarchy
• Assigning the right task to the right employee, providing the resources to the employees, planning the work schedule, and working on the salary and incentive’s part
• Building teams to complete tasks that call for high level of performance
• Developing strategic solutions to attract the quality skills required for a particular job role
• Training and upskilling to maximize the ROI
• Designing workplace policies for the smooth functioning of the organization and reducing conflicts
• Regular monitoring of the performance and provide motivation for work by providing various perks and bonuses

 

1. WAREHOUSE MANAGER

• Liaising with the transport companies and suppliers
• Ensuring that quality objectives and delivery deadlines are met
• Ensuring that the goods are arranged in a proper manner and are easy to approach for delivery when required
• Ensuring that the proper records are made for the delivery and supply of the goods

 

1. SALES AND MARKETING MANAGER

• Identifying and contacting the qualified prospects, leads from established marketing campaigns
• Analyzing the amounts of transactional data generated by customer purchases and models demographic information.
• Identifying, prioritizing, and contacting potential partners and commercial possibilities, among other things.
• Identifying development opportunities; following up on development leads and contacts; participating in project structuring and finance; ensuring that development initiatives are completed.
• Supervising implementation, advocating for customer demands, and communicating with clients are all responsibilities.

 

1. IT ANALYST

• Installing and configuring hardware and software components
• Upgrading the systems to enable compatibility with the software
• Performing tests on new devices and software
• Analyzing IT requirements and providing objective advice on the use of IT
• Setting up new user accounts and profiles and handling password issues
• Designing efficient IT systems to meet business and technology needs
• Keeping abreast with the technology trends and new developments

 

1. CLIENT SERVICE PROVIDER

• Ensuring that all client interactions (email, walk-in center, SMS, or phone) give the client with a tailored, high-quality customer service experience.
• When speaking with consumers on the phone, taking advantage of every opportunity to pique their interest in the company's products and services.
• Organizing and completing administrative tasks assigned by the human resources and administrative management in a timely and efficient manner.
• Staying up to date on any new information on the organization's products, promotional activities, and so on to provide accurate and helpful information to customers when they make inquiries.

 

1. CASHIER

• Responsible for the organization's financial reporting, budgeting, and financial statements.
• Financial assessments, development budgets, and accounting reports are provided to management; financial feasibility for the most complicated proposed projects is analyzed; market research is conducted to forecast trends and business circumstances.
• Financial forecasting and risk analysis
• Development and management of financial systems and policies
• Managing the organization's financial transactions.

 

1. DRONE SERVICE OPERATOR

• Assisting in drone loading and unloading.
• Ensuring compliance with federal requirements, keeping a logbook of their drone flying/delivery actions.
• Maintaining a log of drone inspections and ensures that the drone is fitted with tracking devices.
• Assisting the transportation and logistics management in planning a route that meets a delivery deadline.
• Following all drone delivery rules and regulations, as well as company policies and procedures (size, weight, route designations, parking, break periods, etc.).

 

RECRUITMENT PLANNING

The open roles are assessed and explained in the first step of the recruitment process, which is recruitment planning. It contains information such as work specifications and nature, as well as experience, credentials, and abilities required for the position.

 

To attract suitable applicants from a pool of individuals, a systematic recruitment plan is required. Potential applicants should be competent, experienced, and capable of taking on the tasks necessary to meet the organization's goals.

IDENTIFYING VACANCY

Identifying the vacancy is the first and most important step in the recruitment process. This procedure begins with the HR Department receiving requisitions for recruiting from various departments within the firm.

• The number of positions that need to be filled
• Positions available
• To be carried out duties and obligations
• Experience and qualifications are required.

When a vacancy is discovered, the sourcing manager must determine whether the role is necessary, permanent, or temporary, full-time or part-time, and so on. Before beginning the recruitment process, these variables should be assessed. The right resource for the team and the business is hired after proper identifying, planning, and evaluating.

 

JOB ANALYSIS

The process of identifying, analyzing, and defining the duties, responsibilities, skills, talents, and work environment of a certain job is known as job analysis. These criteria aid in determining what a job requires and what an employee must possess in order to do a job well.

 

Understanding what duties are important and how to do them is aided by job analysis. Its goal is to develop and document the job-relatedness of employment procedures like hiring, training, compensation, and performance evaluation.

When examining a job, the following procedures are crucial:

• Keeping track of and gathering information about the task
• Checking the job details with precision
• Developing a job description based on the data
• Identifying the necessary information, skills, and abilities for the job

 

JOB DESCRIPTION

 

 

DEVELOPMENT OF TRAINING PROGRAM

Assessment and learning objectives are required. This section of the framework development invites you to think about what kind of training your Drone services will require. You can define learning objectives to measure at the conclusion of the course once you've determined the training you'll require.

Learning styles are considered. When developing training programmes, it's critical to remember to teach to a range of learning styles.

Mode of delivery- A delivery drone is a type of unmanned aerial vehicle (UAV) that transports packages, medical supplies, food, and other cargo. Drones can be controlled remotely or autonomously.

Style of delivery- You can integrate icebreakers, breakout discussions, and exercises to make the training as participatory as feasible. Employee training can be made more enjoyable for them by using role plays and other activities. In their training sessions, many trainers use online videos, podcasts, and other interactive media. This caters to a variety of learning styles while also making the training more engaging.

Audience- If you know that all the people who will be attending the training are from the accounting department, you may tailor the examples you give to this type of work. If you're working with a mixed group, examples and discussions can cover a wide range of topics.

 

TIMELINE

• Every first Thursday of the month, an orientation will be held.
• Vestibule training on management skills and communication will be held on the second and third Tuesdays.
• Safety and sexual harassment training will be conducted twice a year, in August and March, to meet legal company obligations.
• Creating a predictable training schedule improves communication with your employees, reduces training-related communication challenges, and allows all employees to plan to attend training.

 

TEAM TRAINING

Team training can be defined as a process that allows teams to improve their decision-making, problem-solving, and team-building skills to achieve corporate goals. This form of training is frequently provided after a company has been restructured and new individuals have begun to work together, or after a merger or acquisition. The following are some of the motivations for team training:

• Communication enhancements
• Increasing employee satisfaction at work
• Keeping a team motivated
• Self-control strategies are being taught to the squad.
• assisting participants in becoming more self-aware (strengths and weaknesses)
• Identifying and using team members' strengths
• Increasing the efficiency of your team
• Collaboration between team members that is effective.

 

BASIC TRAINING MODULE FOR WORKFORCE.

 

Courses:

• Introduction to the company
• Health & Safety in the workplace
• Systems training on Epos

 

 

Actions:

• Attend a review meeting after week 1 with Manager
• Spend 1 shift with onsite Buddy

 

If all these Actions and Courses are completed successfully, the employee will advance to Stage Level 2 (Job Skills).

If new Courses or Actions were added as required for that Level's completion, the employee would be automatically relegated to Level 1 until that part of the programme was completed.

A systematic method will aid in completing training quickly and ensuring that an employee is ready to function in accordance with industry standards.

A solid training package will help ensure that there are no misunderstandings among staff about the usual processes to follow in crucial situations.

 

EFFECTIVE SHIFT SCHEDULE

Employees on the ground (Operations Managers, Warehouse Managers, as well as janitors, maintenance workers, and others who operate and are involved in the physical moment and handling of the service)

Employees who work in the office's back office (Customer care, Logistics Tracking team, H.R and Payroll)

Most employees are required to work in shifts because the courier industry has a necessity of prompt delivery and often operates 24 hours a day, seven days a week.

For on-floor personnel, rotating shifts (1 weeknight, 1 week morning, 1 week afternoon shift) are the best solution. This will assist in lowering nighttime job tiredness.

Fixed shifts are good for back-end staff; the industry standard is 9 a.m. to 5 p.m. This applies to personnel whose employment is not dependent on those on the floor. If the backend has a direct or indirect relationship with a certain on-floor team, the shift scheduling coordinators must carefully arrange the shift alignment.

Conclusion

HR Recruitment & Training Plan for AIRWAY DELIVERY We all know how vital training and development programmes are for an organization's personnel development. In addition, the startup's management DRONE DELIVERY SERVICE should implement the Hiring, Training In charge of ensuring the organization's HR and administrative operations function smoothly. It will have the advantages of recruiting appropriate staff for a company, which will help the company develop and continue for a longer period, by ensuring that proper records of items scheduled for delivery are kept in the warehouse. The training and development programme strengthens the skills that each employee needs to improve, and it raises the level of all employees' skills and knowledge so that they are all on the same page.

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